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Common Questions

Q. How often will I be able to speak with my case handler?

Our case management system, Quick Conveyance, allows you to message your case handler 24/7. We aim to respond to all messages within two working days though we do respond to the majority the same day they are received.

You can also communicate via email or telephone. Our preferred method of communication is through Quick Conveyance. With the increasing amount of fraudsters intercepting emails it is safer for our clients to communicate through us through QC or over the telephone.

Our office is open from 9:00am – 5:00pm Monday through Friday. Our lines are closed for lunch between 1:00pm and 2:00pm.

Q. Is it necessary for me to instruct a local solicitor?

No. Thanks to our case management system, Quick Conveyance, there is no need for you to visit your solicitor’s office. This is particularly handy for our clients who work full time.

We act for clients all over England and Wales and our unique online tracking system allows 24/7 online access to your case record. If you are not local to our office but would like a meeting with your case handler, we are able to schedule Skype calls.

Q. How will you be required to sign documents?

Quick Conveyance allows you to upload documents electronically as well as download them. Certain documents you can sign, scan and upload straight to our system. If we require the hard copy of a signed document we will request for you to return this via post.

Q. How do we know that your price is the best available?

Our price is a competitive one and is a lot less than the fee most other firms charge. This is because we possess a high level of expertise; we operate with low overheads as well as using technology to ensure we can offer a professional service at a low cost.

Our fee structure is transparent in every respect and we make the commitment to ensure that no fees remain hidden and that all costs you will need to meet are made known to you at the outset.

Q. Why choose MJP Conveyancing?

We pride ourselves on our transparency and challenge other conveyancing solicitors to be the same. We offer a professional and efficient service while keeping our clients fully informed of all developments in their transaction.

We have many years of experience in helping people move home and all of our case handlers are committed to taking the stress and worry out of your move.

Quick Conveyance will allow you to view all correspondence received and sent in relation to your transaction. This information is also available to you indefinitely after your sale or purchase has completed.

Q. Do we operate in Scotland?

Unfortunately we do not. Our services are available in England and Wales only.

Q. Can I discuss my transaction with a solicitor before I decide to instruct MJP Conveyancing?

Yes you can.

Please call our team on 01603 877067 or email us at davidpett@mjpconveyancing.com with a brief description of your query and a telephone number and details of when it would be convenient for us to call you.

Q. Is your personal data securely held by us?

Yes. We do not send any of your data offshore and we will not share your personal data with any third parties unless you consent to such disclosure.

Q. How do I instruct MJP Conveyancing?

It is easy to instruct us. First you will need a quote from us, you can request a quote through the website or by calling us on 01603 877067. This quote will be emailed to you for your acceptance. After you accept you will be taken through to our client wizard which allows us to gather information about you and your transaction.

After completing the questionnaire we will need your acceptance of our Client Care Agreement and certified identification and proof of address from yourself. Once we have confirmed receipt you have officially instructed MJP Conveyancing as your solicitors.

Q. How much will I need to pay upon the commencement of my instructions?

We require a £50 non-refundable deposit before we commence work.

If you are purchasing a property and wish to have searches carried out we will also require the search fee on account before we are able to order these.

You will then pay the legal costs and rest of the payments once your sale and or purchase reaches the stage of exchange. These details will be included on your online completion statement.

Q. What happens if my transaction falls through?

You will lose the non-refundable deposit of £50.00 and also the search pack fees if searches have been ordered and delivered.

We sincerely hope that your transaction completes and does not fall through. If your transaction does fall through we will charge a proportion of the fee to cover the work completed up until that point.

Q. How do I sign into my tracking account?

Once you have instructed us and completed the client wizard you will receive an email with your user name and password. This will enable you to login to your account.

Q. How do I check on what’s happening with your transaction?

You can either telephone your case handler or sign into your Quick Conveyance account. Every time you sign into your account you will see an update on what is happening.

Q. What happens if you lose your user name/password?

If you lose your username or password please call us so that we can verify your identify before we resend your log-in details.

Q. How do you update your contact details?

If you need to update your contact details please either email us at nb@mjpconveyancing.com or call us on 01603 877067.